Course Workforce management Real Time Analyst

Requirements call center experience Description Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also  you will be able to know what are the most common reports that are generated. Key concepts: Master the key performance indicators to effectively managing staffingCreate professional excel service level reports for supervisors and operations managersControl the queue effectively to increase productivityCoding the exceptions correctly and in a timely mannerBypass all the theory and learn what a Real time analyst does on a daily basis! Who this course is for: call center employees