Harvia Digital Control for Cilindro and Virta Series Sauna Heaters
Description Harvia Xenio CX30 & CX45 is a sauna heater control unit with a touch control panel. Xenio provides a modern and subtly stylish user interface for controlling the heart of the sauna, the heater. The stylishly small yet clear touch control panel is easy to install where you want it: in the sauna, the shower room, the dressing room, or even the living room. The control panel enables you to see with just one look when your sauna is at the right temperature for you. Features For up to 17kw heaters (U1) and 15kw heaters (U3) Works with Cilindro, Club and Virta series heaters (Not Combi) Contols operating time Controls temperature Controls lighting Controls fan Can be wall-mounted or surface embedded 3.4"W x 1"D x 4.4"H What's Included Digital Control Pane Data Cable Power Unit Temperature Sensor Contactor Box Installation and Operation Manual 1 year full warranty 5 year service warranty Specification Model Xenio CX30 Xenio CX45 Power unit supply voltage 240V 1PH/ 208V 3PH 240V 1PH/ 208V 3PH Maximum output kilowatt 11kW/10.5kW 17kW/15kW Temperature adjustment range 104-194F 104-194F Pre-Setting time adjustment range 0-12 Hours 0-12 Hours Width 3.4" 3.4" Depth 1.0" 1.0" Height 4.4" 4.4" Documentation Harvia Xenio Operation & Installation Manual Warranty This HARVIA SAUNA heater is guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contactors, etc. This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year. The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product. This guarantee is void if the heater is used improperly, pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room. This guarantee does not cover delivery costs of the faulty part or costs of the person carrying out the repair in the field. If the Sauna heater is returned to the manufacturer or the importer within five years after date of purchase, the importer will provide free labor for repair, but will charge for parts if date of purchase is past one year. This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service repsesentative, who must sign below. This guarantee will be void if information below is not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser. Shipping Policy ORDER CONFIRMATION Upon successful placement of your order, you will immediately receive an order confirmation email. This serves as an acknowledgement that we have received your order and pre-authorized your credit card for the transaction. We will commence the fulfillment process immediately and most orders are shipped within 2-3 business days. Estimated transit times range between 2-5 business days. ORDER SHIPMENT Tracking information will be sent to the email address you provided during checkout within 24 hours after your order departs from our warehouse. If you have not received your tracking information within six business days from the date of your order, please contact us for an update at support@komowa.com. SHIPPING OPTIONS Our standard "Curbside Pickup" is typically complimentary, with an estimated arrival time of 5-8 business days post-order processing. Additional shipping options are available for certain products: Threshold Shipping: This service includes delivery to your porch or a sheltered area such as a garage. White Glove Delivery: This premium service includes delivery to your room of choice, minor assembly, and removal of all packaging materials. Note: Saunas are not eligible for assembly under this option. For more details on these specialized shipping services prior to placing your order, please contact us at support@komowa.comKomowa Wellness LLCPhone: +1 (844)-670-4946Email: support@komowa.comPhysical Address:2803 PHILADELPHIA PIKE STE 364CLAYMONT, DE 19703 Returns & Refunds Cancellations & Refunds You're welcome to cancel your order at any point before it ships at no additional cost (some exceptions like custom orders do apply, see below). For inquiries, please drop us an email at support@komowa.com or reach out to us at +1-844-670-4946. Pre-Shipment Cancellations Should you wish to cancel an order, reach out to us immediately. This allows us to process a full refund before your order exits our warehouse. Our customer service team is available during regular business hours at +1-844-670-4946, via our chat support located at the bottom right corner of the screen, or by email at support@komowa.com anytime. Custom Order Cancellations Orders for custom or made-to-order items can't be canceled or refunded as these are produced specifically for your order. The items are built or customized the moment you place an order. While we can't offer cancellations or refunds for these, our warranty ensures you'll receive a fully functional product. For clarity on whether your order falls under this category, don't hesitate to message or call us. All sales for custom-made and made-to-order products are final. Refunds and Exchanges Exchanges are possible but any associated shipping costs will be your responsibility. For specific details, please contact us directly. Due to the rising costs of LTL/freight shipping, straight returns will be subject to a 25% cancellation fee plus the cost of return shipping. If you're replacing the product, we may offer some financial assistance depending on the situation. By placing an order with Komowa, you're acknowledging your agreement with the following: Inspection of the package upon delivery, noting and photographing any damages for submission to Komowa within 24 hours. Responsibility for any costs associated with shipping for returns or exchanges. Compliance with our return requirements—products must be returned unopened and unused. Acceptance of varying refund amounts if the order has already been shipped. Acknowledgment of the variability in shipping times due to factors beyond Komowa's control. Damages Upon Arrival Should you notice any damages when your package arrives, document it when signing for delivery. Please forward the photos, box, and SKU details along with a short description to support@komowa.com within 24 hours for us to initiate an insurance claim on your behalf. Warranty Information Each product's warranty varies by manufacturer. Please refer to individual product pages for specifics. Claims must be made within 30 days of identifying an issue. Returns Policy The default at Komowa is that customers bear the cost of all return shipping or reconsignment fees due to customer error unless stated otherwise on the product page. Chargebacks We have a dedicated customer service team eager to address your concerns. We consider our policies to be fair and strive for excellence in customer satisfaction. In light of this, any fraudulent chargebacks will be treated as criminal offenses. Should you encounter any issues, please contact us before resorting to chargebacks. We appreciate your business and are committed to resolving any concerns collaboratively. For any questions, reach us by phone at +1-844-670-4946, by chat at the lower right hand corner of your screen or at support@komowa.com.Komowa Wellness LLCPhone: +1 (844)-670-4946Email: support@komowa.comPhysical Address:2803 PHILADELPHIA PIKE STE 364CLAYMONT, DE 19703 BY USING THIS WEBSITE, YOU CONSENT TO THESE TERMS OF USE; IF YOU DISAGREE, PLEASE DO NOT UTILIZE OUR SERVICES.