Harvia Cilindro Half Series Electric Sauna Heater with Built-In Controls
Description The Harvia Cilindro electric heater contains a massive amount of stones. Thanks to the grate-like outer shell, each bather can adjust the nature of the steam: soft when throwing water onto the side of the heater and sharp when throwing water straight on top of the stone pillar. Cilindro is impressive to both look at and experience. The Harvia Cilindro sauna heating unit required Xenio control for operation is sold separately. Features Side-wall or corner of room install Stainless Stee construction 6kW-9kW For sauna rooms from 141 to 494 cu. ft. Requires a minimum of 200lbs of stones (5 box-AC3000) Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply). Built-In controls Stainless Steel elements Direct rock-to-heating element contact Industrial grade, serviceable heating elements Designed, engineered, and made in Finland Dimensions: 14"W (355mm) x 13"D (330mm) x 40"H (1016mm) 2-Year Warranty (Consumer Use) Manufacturer's Note: Sauna heater stones are significant to the unit's safety. In order for the warranty to remain valid, the user is responsible for proper maintenance. What's Included Sauna heater Installation and operation manual 2-Year Warranty (Consumer Use) Specifications Model Cilindro PC60 Cilindro PC80 Cilindro PC90 Kilowatt Rating (KW) 6 KW 8 KW 9 KW Primary Fuel Electric Electric Electric Minimum Adjusted Cubic Feet 141 141 141 Maximum Adjusted Cubic Feet 294 431 494 Voltage 240 240 240 Phase 1 1 1 Nominal Amps 25 Amps 33.4 Amps 37.5 Amps Heater Weight 37.5 lbs 37.5 lbs 37.5 lbs Shipping Weight with Sauna Stones 257.5 lbs 257.5 lbs 257.5 lbs Width In Inches 14" (355mm) 14" (355mm) 16" (355mm) Depth In Inches 13" (330mm) 13" (330mm) 15" (330mm) Height In Inches 40" (1016mm) 40" (1016mm) 45" (1016mm) Documentation Harvia CILINDRO User Manual Policies Warranty The warranty on a sauna or sauna product manufactured by Harvia covers defects caused by the manufacturer for a period of 2 years from the date of delivery to the customer. The warranty does not apply if the customer has not notified the seller or the manufacturer of the defect within 30 days of discovering it, or if the defect is not caused by the manufacturer. Return & Refund Policy Order Cancellations Standard Orders: To cancel a standard order at no cost, please contact us before your order ships. You can reach our customer service team during business hours at 1-844-670-4946, use the chat feature on our website, or email us at support@komowa.com. Returns All returns must be postmarked within thirty (30) days of the purchase date and must be in new and unused condition, with all original tags and labels attached. Auroom Sauna kits requiring are non-returnable Return Process: To return an item, email customer service at support@komowa.com to obtain a Return Merchandise Authorization (RMA) number. Place the item securely in its original packaging and mail your return to the address provided with the RMA. Shipping Charges: Customers are responsible for all return shipping charges. We recommend using a trackable method to mail your return. Refunds After receiving and inspecting your return, we will process your refund or exchange. Please allow at least thirty (30) days from receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Restocking Fee: A 25% restocking fee will be charged for all returns. Final Sale Items: Sale items are final sale and cannot be returned. Custom Orders: Products that are custom or built to order cannot be cancelled or refunded. These items are produced specifically to your specifications. Please contact us if you are unsure whether your order is custom or built to order. Damaged Products If your product arrives damaged, please inspect the package upon delivery, take pictures, and report any damages to us within 24 hours. You may be eligible for a full refund or an exchange. Backordered Items Backordered items are subject to a 3% fee if cancelled, as we are charged a fee by our payment processor. All lead times are estimates and subject to change. Exceptions For defective or damaged products, please contact us to arrange a refund or exchange. Contact Us If you have any questions about our return policy, please contact us at: Phone: (855) 619-9860 Email: support@komowa.com Shipping Shipping Options We offer various shipping options. In some cases, a third-party supplier may manage our inventory and handle the shipping of your products. International Shipping We do not offer international shipping. Shipping is limited to the lower 48 States in the USA. Order Confirmation Once you place your order, you will receive an order confirmation email. This indicates that we have received your order and pre-authorized your credit card. We will confirm stock availability and process the charges before shipping. Shipping Timeline If your order is in stock, it will ship within five business days from the order date. You will receive tracking information within 24 hours of your order leaving the warehouse. If you do not receive tracking information within six business days, please contact us at support@komowa.com. Contact Us If you have any questions about shipping, please contact us at: Phone: (855) 619-9860 Email: support@komowa.com