Flawless Consulting 2

Flawless Consulting 2 builds on the foundational aspects of Contracting covered in Flawless Consulting Skills 1.  Building trusting relationships is essential for all phases, yet it's not enough to get your expertise used.  We must authentically and compassionately get curious about all aspects of the client system.  Flawless Consulting 2 adds the Discovery phase and Feedback Phase to the learning.  After effective contracting, we move to the Discovery Phase, where you uncover the layers of the client’s situation.  It's not enough to act on the client’s presenting problem.  In fact, this can lead to no-win relationships with our clients.  We need to understand how others are contributing to the situation and, ultimately, how the client is contributing.   Once we identify the client’s contribution, we move to the Feedback Phase where we directly and compassionately share how the client is contributing.  This is the tipping point where the client can choose to take action based on our recommendations and their new thinking about the situation. Designed Learning’s Flawless Consulting 2: Discovery will provide you with the skills to: Utilize skills learned in Flawless Consulting 1 to prepare and conduct a contracting meeting. Practice data collection around a business issue through discovery interviews. Deal with resistance in the contracting, data collection, and feedback phases of consulting. Conduct a successful feedback meeting. Gain skills in turning recommendations into a decision to act. Increase the likelihood that your clients will be committed to taking action. Please note: Participation in Flawless Consulting 1 is a pre-requisite for Flawless Consulting 2