Kaizen Conversations (5 Hours - Class Offered by Appointment)
$375.00
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Whether an employee is consistently late, not meeting performance standards, or struggling with personal issues, knowing how to communicate about difficult subject matters is critical for continuous improvement. This 5-hour class, offered in-person or virtually, equips employees, supervisors, and managers to address challenging topics in a way that ensures a positive outcome for everyone. Key Messages & Activities Importance of providing feedback Diagnosing what makes conversations difficult Step-by-step tools to handle hard conversations Understanding Conflict Styles Using PDCA as a roadmap for communicating about challenging subjects Common pitfalls to avoid High impact case studies & dynamic role plays
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