Customer Service in Higher Education

Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders. What You'll Learn How does customer service apply to higher education? Who are the customers at institutions? How does customer service affect the college as a whole? What common customer service problems must you avoid? What staff members should focus on delighting customers? How can your institution provide exemplary customer service?