How To Achieve Exceptional Front-Line Customer Service In Higher Education

Description  Challenge - Increase customer service satisfaction The webinar will specifically address some of the challenges that occur in many customer service units, including how to develop your organization's customer service philosophy and service standards, as well as how to assist and train staff with how to develop techniques and practices to deliver the best service possible. Key Takeaway Participants will better understand various customer service principles and techniques to provide exceptional service in various communication modalities. Participants will also learn various ways to evaluate their customers and assess their level of customer service satisfaction. Overview How do our customers--our students and their families--want to be treated, and how do we know if we are living up to their expectations? What makes the job of serving students in higher education so unique, and how has customer service changed in a post-pandemic world? The definition of customer