CAPS: Talent Development

Optimum property performance depends on having high-performing site teams. While community managers have the most day-to-day responsibility for managing their site teams, the CAPS plays a crucial role in monitoring that performance, and remediating when necessary. In some situations, the CAPS may step forward and take on a central role, such as during property sales, or when making employment termination decisions. Moving from managing a single property to managing multiple property teams presents a new set of challenges for many CAPS. At the end of this module, you will be able to: Maintain open and productive communication with site teams, even when they are geographically distant from you Manage team members who may have more expertise than you do Understand the role you play in retaining valuable, high-performing team members Ensure that your site team recruits qualified candidates in a legally compliant manner Ensure that your site team members: Are sufficiently trained and int