Voice of the Customer (VOC) Overview VTS Trainer Download Pack
$12.99
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The "Voice of the Customer" can be heard in a variety of ways, provided you know how to listen. This VOC overview module highlights the variety of ways you can gather information about your customers, and discusses how to go about putting that information to use. This Trainer Download Pack provides the tools needed to train your own team on this important topic. Contains the PowerPoint presentation.
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