Value / Non Value-Added VTS Trainer Download Pack
$12.99
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Understanding the concept of value-added and non value-added work helps focus teams on doing only those tasks that improve the customer's experience. This short key module looks at what value-added work is, how to recognize it, and who defines it. This Trainer Download Pack provides the tools needed to train your own team on this important topic. Contains the PowerPoint presentation and Student Guide.
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