3CX Phone System Professional 256SC 1 Year Maintenance, Part No# 3CXPSPROF256

Product features Log staff in and out of queues. Review the time your staff logged in and out of queues. Easily see the number of answered and unanswered calls. Review the average and longest waiting time your customers were in a queue. Wallboards Display real-time queue and call statistics directly on a monitor. Meet your customer service requirements by viewing all call events. Screen calls by listening in without your employee or customer knowing about it with the Listen In feature. Relate important information to your employee whilst theyre in a call with a customer with the Listen In & Whisper feature. Assist both your employee and customer by joining a call with the Barge In feature. Additional queue strategies include:Get instantly notified when callers have been in a queue beyond the set SLA time. Round Robin Longest Waiting Least Talk Time Fewest Answered Hunt by Threes Random Hunt by Threes Prioritised *NEW IN THE BOX *One Year Warranty