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FanSign Event Photocard PRODUCT DESCRIPTION We only sell official genuine products. Note, some photo cards may have slight scratches or minor defects from the manufacturing process. However these scratches and defects are undetectable to the naked eye and are only recognizable under illuminated light. For these reasons it will be difficult to refund or exchange your products and we sincerely ask for your understanding. Importantly, please take a video of the entire product verification process, right from the opening of your package. If you receive the wrong product or your product has major defects, contact us immediately then we can exchange it for you. If you don't have video proof then accordingly there will be no exchange. SHIPPING We ship the parcel within 1-2 business days after your payment is confirmed. All products are shipped from Korea Expedited International Shipping : takes approximately 7~15 days, by EMS Free shipping on orders over $100 $19 shipping o