Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Title: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Author: Kerry Patterson ISBN: 9780071771320 Publisher: McGraw Hill Published: 2011 Binding: Paperback Language: English Condition: Used: Near Fine Excellent, unmarked copy with little wear and tight binding. We ship in recyclable American-made mailers. 100% money-back guarantee on all orders. R 1693808 Publisher Description: The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your di