DURABLE DECISIONS - Mission 1: Effectively educating our decisions to avoid opinion-based decision making

We've been through the pain of decisions being overturned because of differing opinions or people coming in new to the party or something shinier comes along.  Learn how to propose and frame decisions in a way that everyone can commit to even if they may not agree.  And get tried and proven tools in getting decisions made.  It's an art, and it can be done. This mission includes 4 sets of videos from our training inventory that take you through how to build the solid foundations for an effective and efficient decision; criteria, process, and communication. Mission Includes: Always couch your proposed decisions back to your customer and their needs Customer foundation Intro (15m) Problem Statement Introduction (15m) Problem Statement examples & Exercise (5m) Crafting Problem Statement (11m) Customer Persona Introduction (14m) Customer Persona Picture Board Exercise (7m) Photo Board Exercise (7m) Customer Persona Breakdown (7m) Customer Needs Introduction (22m) Customer Needs Deep