Service Level Management Dashboard - SLA Excel Analytics
Service Level Management Dashboard - SLA Excel Analytics Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results. Comprehensive SLA Analysis Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time. Customer-Centric Insights Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery. Dynamic Case Management Visualize and manage your case da