How Can I Help You? Customer Service Best Practices

Welcome to the Jedi Academy of Customer Service! Master the arts of patience, understanding, and conflict resolution. By the end, you'll be wielding customer service lightsabers like a pro. Ready to bring balance to the force?Course Duration:1 hoursCredits:CEU Credits: 0.3AMA PCM CEU Credits: 0PDU Credits: 0HRCI Credits: 0SHRM Credits: 3CFRE Credits: 0ATD CI Credits: 3ACE Credits: 0 Course Description This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization. Learning Outcomes Identify customers as one of four different types: agreeable, directive, analytical, or expressive Adapt your customer service interaction to the customer's type Understand that customer