Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
$6.95
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Contents - Why Focus on Business Processes? Setting the Stage for Business Process Improvement; Organizing for Process Improvement; Flowcharting; Drawing a Process Picture; Understanding the Process Characteristics; Streamlining the Process; Measurements, Feedback, and Action (Load, Aim, and Fire); Process Qualification; Benchmarking Process; The Beginning; Appendix - Interview Guidelines.
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