Conflict Management and Resolution Essentials

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios, this training course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation. You Will Learn How To Recognize filters, lenses, and mistaken assumptions Cope with challenging personalities Open the door to resolving conflict without set expectations Mediate conflict between coworkers