Management Skills Training

In this Management Skills Training course, you will learn the fundamental management skills and leadership competencies, including how to:  Motivate and empower your teammates with passion  Facilitate effective communication  Delegate tasks clearly  Develop a proactive customer-focused approach   Enhance your leadership abilities through emotional intelligence  Management Skills Training Benefits Apply core management behaviors and techniques to deliver optimal results Enhance leadership ability by developing emotional intelligence Communicate with, motivate, and empower your team Delegate work to individuals and teams Develop a management vision for success Continue learning and face new challenges with after-course one-on-one instructor coaching Management Skills Training Outline Module 1: Setting the Stage for Great Management In this module, you will learn how to: Define customer success  Establish a sense of direction based on customer and organizational vision  Adopt a continuous improvement mindset  Empower people for high performance  Identify stakeholder needs  Map the stakeholder environment  Identify mutual and conflicting expectations  Establish success criteria for your team  Module 2: Applying a Model for Management Excellence In this module, you will learn how to:  Make the transition from expert to manager  Manage people with more experience and skill  Develop a management role model  Adapt the model to your managerial situation Module 3: Managing with Emotional Intelligence (EI) In this module, you will learn how to:   Develop three key interpersonal skills  Work with others by applying integral interpersonal skills  Respond appropriately in important situations  Use emotional intelligence (EI) to lead by example Module 4: Motivating Individuals for Performance In this module, you will learn how to:  Avoid the top demotivators  Leverage motivators that work for everyone  Maximize your impact on motivation  Match motivators to individual expectations  Identify people's basic needs  Recognize and respond to generational differences  Develop and apply a motivational strategy Module 5: The Art of Delegation In this module, you will learn how to:   Create a spirit of partnership  Set common goals for your team   Apply a proven step-by-step process for delegation  Determine individual strengths  Build on natural talents  Collaborate effectively for successful outcomes Module 6: Achieving Goals Through People In this module, you will learn how to:  Set group norms for yourself and your team  Establish shared purpose and mutual accountability  Create an environment conducive to collaboration  Enhance communication through a three-layer goal clarification model Module 7: A Proactive Approach to Managing Performance In this module, you will learn how to:  Encourage others to achieve their potential  Utilize continuous appraisal techniques  Integrate coaching and appraisal to build performance  Intervene effectively when performance goes off track  Reinforce and redirect behaviors with constructive feedback Module 8: Finding and Applying Your Management Style In this module, you will learn how to:  Craft your personal approach to management  Create momentum and flexibility in your team  Take action to implement your personal goals  Challenge organizational constraints