ITIL® 4 Foundation Training

This ITIL 4 Foundation Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services. You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources.  ITIL® 4 Foundation Training Benefits This ITIL 4 Foundation Training course includes: Instructor-guided or self-paced learning options Accredited course content and curriculum ITIL 4 Foundation exam Take2 exam re-sit Practice exams, prep questions, and additional resources In this ITIL 4 Foundation course, you will learn the following: The ITIL 4 end-to-end IT/digital operating model. How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services. The impact of technology and IT teams in a broader business strategy. Prepare for and pass the ITIL 4 Foundation certification exam. Identify opportunities to develop IT practices using ITIL guidelines. Interact with IT teams using ITIL 4 terminology and concepts. Explore the service value chain and IT service management practices. Recognize the importance of IT and business integration. Continue learning and face new challenges with after-course one-on-one instructor coaching. ITIL 4 Foundation Training Prerequisites No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things. ITIL 4 Foundation Certification Information To earn this certification, you must: Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service. Score a 65% on the exam in 60 minutes. ITIL 4 Foundation Training Outline Module 1: Service Management The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning. Service Value System (SVS) and Service Value Chain  Organizations  Service Provisioning and Consumption  Customers, Users, Sponsors, and Other Stakeholders  Services, Products, and Service Offerings  Service Relationships   Value, Outcomes, Costs, and Risks  Utility and Warranty  Module 2: The Four Dimensions Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes Module 3: The Service Value System Opportunity, Demand, and Value Guiding Principles Governance ITIL Practices Continual Improvement Organizational Silos Module 4: The Service Value Chain Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support Inputs of the SVS: Opportunities & Demand Outcome of the SVS: Value Addressing the Challenges of Silos Module 5: The Seven Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate Module 6: ITIL Practices: Practice Overview and General Management Practices Practices and Processes Continual Improvement Information Security Management Supplier Management Relationship Management Module 7: ITIL Practices: Service Management and Technical Management Practices Service Level Management Event Management Service Desk Service Request Management Incident Management Problem Management Change Enablement IT Asset Management Service Configuration Management Release Management Deployment Management