Online & Hybrid Tutor Training: Using Case Studies & Role-Playing To Manage Challenging & Difficult Students

Description  ChallengeLearning assistance professionals wear many hats. For those who double as tutor trainers, they find it extremely challenging to carve out time to devote to creating instructional materials tailored to their programs. This webinar will provide participants with case studies and role-plays ready for use to integrate into their training programs. The case studies and role-plays will be built around some common tutor training themes: working with students experiencing difficulties, managing boundary issues, first-year transition issues, diversity awareness, self-regulatory behaviors, metacognitive skills and course preparation.Key TakeawayRole-plays and case studies enable novice tutors to experience scenarios they likely will encounter during their sessions, thus preparing them to handle the challenges faced during the tutoring process effectively. For seasoned tutors, these key training strategies allow them to hone their skills further. OverviewRole-plays and case studies are effective pedagogical tools in the fields of education and counseling. In particular, these strategies are key approaches for tutor training, and when facilitated well, are extremely effective. Often times, overburdened learning assistance professionals who double as trainers find themselves making up role-plays and contriving case studies “on the fly” to utilize during training sessions. Creating appropriate and relevant role-plays and case studies that bring forth salient issues in the tutoring process is a challenge for tutor trainers who have little time to devote to producing instructional materials tailored for their programs. This webinar will offer sample case studies and role-plays built around common tutor training themes and will be aligned with CRLA certification topics.These simulation tools must be intentionally designed to elicit dialogue and discussion among tutoring center staff. As a training tool, the role-plays introduce novice tutors to various scenarios they likely will encounter during their sessions, consequently preparing them to effectively handle the dilemmas and challenges incurred during the tutoring process. They also provide seasoned tutors with the opportunity to enrich their training and further hone their skills. More experienced tutors will recognize similar situations from their sessions, thus enabling them to share “real-life” stories with other tutors. In this way, veteran tutors have the opportunity to process their past sessions more deeply, and at the same time, mentor novice tutors. Special attention will be paid to the impact of Covid and how to adopt these best practices to online and hybrid environments.Objectives Define role-playing and case studies as a tutor training strategy Outline the positive outcomes and specific skills developed through utilizing these training strategies Explore specific role-plays and case studies and align them with CRLA certification topics Discover role-plays and case studies to help tutors address difficult situations Assist tutor trainers to facilitate role-plays and case studies effectively Who Should Attend Tutorial Program Coordinators Directors Writing Center Administrators Administrators of Learning Assistance Programs Student Success & Retention Administrators Anyone interested in learning more about tutor trainings