Outstanding Local Government Customer Service

Have you ever wondered...Who are your internal and external customers in your local government? What do residents want? What is a culture of customer service? And how to build a customer service culture? This self-paced course will help you analyze your organization and the customer service it provides. You will learn how to identify barriers to service and work to remove them. It is designed for professionals who are new to the local government profession or simply want to find better ways to deliver outstanding customer service. Estimated duration: 3 hours Training a group of staff members? Volume discounts are available and calculated at checkout:  10 or more: Members take 25% off / nonmembers take 10% off 25 or more: Members take 30% off / nonmembers take 15% off 50 or more: Members take 40% off / nonmembers take 20% off