Delivering Exceptional Phone Service (RTL)

What is the Reproducible Training Library (RTL)? The RTL is a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. This course is one of more than 80 courses in the RTL Complete Collection. When making your purchase, choose the correct license based upon your total number of employees in your organization: Business – Less than 5,000 Corporate – Between 5,001-10,000 Enterprise – More than 10,000 Course overview A customer service representative is the first (and sometimes only) direct person of contact that customers have with an organization – and it’s a very important role to fulfill. When service reps interact with customers they become the face of the organization, so it’s important that they know how to effectively communicate. Delivering Exceptional Phone Service helps service reps build the skills required to meet customer's needs and ensure they feel heard and valued by the organization. The progr