E129 Dealing With Angry and Difficult Customers

Sneak Peek If dealing with irate customers makes you want to drive home, jump back into bed, and  hide  under  the  covers ... take  heart. Once you know the tricks of the trade, angry customers  become less  upsetting  and  more  acceptable  as  part  of  the customer service landscape. Here’s how to diffuse overheated situations and win them over. When To UseHow to Use Features: Downloadable; editable, reproducible, web-usable with password; amendable; "brand-able" with your logo/program information, if desired; Comes with PDF, MS Word with Graphics; MS Publisher with Graphics.