IS-1107: Adjuster Customer Service

This study guide includes all correct answers for IS-1107: Adjuster Customer Service Course Overview A flood might be one of the most traumatic events a person can experience. As one of the first people to interact with the policyholder after a flood you, the adjuster, play a critical role in representing the National Flood Insurance Program. A customer-centric focus can result in claims being closed faster, with fewer appeals, and happier policyholders. Course Objectives: Create and maintain customer-centric focus during every policyholder interaction. Build rapport using empathy, sincerity, likeability, integrity, and friendliness. Respond to and communicate effectively with policyholders. Project a professional image by being respectful, prepared, having a game-plan, and knowing the Program. Primary Audience   Claim Adjusters (new and certified)   Prerequisites   Recommended Prerequisites IS-1112: Introduction to Flood Claims   CEUs: 0.3 For more information regarding this course please visit https://training.fema.gov/is/courseoverview.aspx?code=IS-1107