Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them Ronald M. Shapiro, Mark A. Jankowski, James M. Dale(2005)

The impossible people who make life’s journey so difficult are everywhere—at the office, in restaurants, on airplanes, living next door, members of your own family. They’re . . .• your “nothing is ever good enough” boss• the “no price is ever low enough” client• the next-door neighbor who redefines the meaning of paranoia• the maître d’ who looks through you as if you don’t exist• the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than youRon Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more—N.I.C.E. Their system shows you how to neutralize your emotions so you don’t just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you’re facing—the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategicall