The Payments Ecosystem: The Industry’s Biggest Shifts, Trends, and Evolution—and What the Pandemic’s Impact on Digitization Will Mean for the Payments Landscape

The pandemic accelerated payments industry digitization across the entire landscape, as merchants turned to ecommerce to keep doors open, consumers eschewed cash in favor of electronic and contactless payments, and payments technology providers rapidly developed and launched new solutions to keep up. THREE KEY QUESTIONS THIS REPORT WILL ANSWER: Who are the key stakeholders in the payments ecosystem, and how has the pandemic affected operations? How did the events of 2020 impact the payment methods, channels, and transaction types that consumers and businesses use to transfer money? What are three key trends to watch in the year to come? WHAT’S IN THIS REPORT? Insider Intelligence examines the payments ecosystem today, as well as the pandemic’s impact on growth drivers and the industry’s future. The report traces the path of in-store and online payments from processing to settlement across key stakeholders. It then unpacks pandemic-driven changes in usage of various payment methods,