ISO 20000 Internal Auditor Certification Exam

ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. This certification provides the necessary knowledge to perform effective ITMS audits and includes conferences, debates, role-play, individual and group exercises so you can begin to understand the ISO 20000 Auditor standard. The Exam Number of Questions: 40 Question Types: Multiple Choice Duration: Up to 60 minutes The Learning + Exam Outcomes   Learn the overview of ISO/IEC 20000. Identify the schemes available for the certification and qualification. Understand the principles of IT Service Management. Adopt the requirements of an effective ISO 20000 audit. Understand the requirements of pre-audits, formal certification, and surveillance audits. Learning Materia