
Help Desk Professional Certification Exam
The CertiProf - HDPC™ Help Desk Professional Certification distinguishes companies and individuals as part of the adoption of best practices in the IT support industry. Program content includes management skills, financial management, soft skills, help desk techniques and tools, among others. This program delivers benefits to candidates who achieve the credential, including improved customer satisfaction through the adoption of professional help desk components, standardized and consistent application of IT support, best practices, and support professionals with knowledge of proper help desk management techniques and a clear understanding of the importance of a help desk professional. The Exam Number of Questions: 40 Question Types: Multiple Choice Duration: Up to 60 minutes The Learning + Exam Outcomes Understand the difference between a HelpDesk and a Service Desk Understand the importance of implementing aHelp Desk as a SPOC Understand the importance of declaring theHelp Desk n