Online Customer Support Services

At CPGIO, we understand the importance of having a seamless and well-integrated customer service ecosystem. That's why we invest in integrating with a variety of platforms that cater to different aspects of customer service, ensuring an exceptional experience for your customers. During the onboarding phase, a dedicated CSR manager will collaborate with your brand manager and internal CS team to establish any special configurations, policies, and parameters. These details are then documented in our internal handbooks for CSR reference. We offer a diverse range of customer service and support capabilities that can seamlessly become a part of your organization or integrate quickly with your existing CS efforts. Customer Service CRM Integration We integrate our services with leading CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows us to collect, manage, and analyze customer data more efficiently. By consolidating customer information in one location, our agents