Best Practices for Professional Email and Chat Messaging Etiquette

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences. What You'll Learn How should you format professional emails? What is the proper use of a variety of important email fields? How can you find increase the value of email communication? What ten practices will enhance your text-based conversations? How can you improve live chat productivity, speed, and professionalism? How do active listening skills impact your chat messaging experience?