Customer Service 101: Communication Toolbox Certification

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed. You need to adapt to overcome the angst and foster happy customers, the foundation of any successful organization. It is the perfect time to update your skills and fast track your career. To build a loyal customer base, you need to: Establish rapport Demonstrate a can-do attitude Create a memorable image Conquer telephone etiquette Understand preferred communication styles Apply enhanced listening skills Nationally recognized communication authority Jeannie Davis will lead this comprehensive series. You will learn how to build a foundation of stellar customer service. Benefits of Certification Enhance your interpersonal communication skills Immediately achieve a higher standard of customer service excellence D