Civility in the Workplace

Understand the importance of civility in the workplace and learn strategies for promoting a respectful and inclusive work environment. By the end of this course, participants will be able to: Define civility, understand its causes, and enumerate at least three of its behavioral indicators. Understand the costs of incivility, as well as the rewards of civility, within the workplace. Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness. Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace. Gain skill in diagnosing the causes of uncivil behavior. Understand the role of forgiveness and conflict resolution in the creation of a civil working environment. Understand the elements of effective communication, particularly effective para-verbal and non-verbal communication. Learn facilitative communication skills, such as li