When Talk Works: Profiles of Mediators

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. "The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles." --Roger Fisher, coauthor, Getting to YesAuthor: Deborah M. KolbPublisher: Jossey-BassPublished: 07/15/1997Pages: 544Binding Type: PaperbackWeight: 1.65lbsSize: 8.90h x 6.00w x 1.50dISBN: 9780787910907About the AuthorDEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.