Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Format: Paperback Language: English ISBN: 0814471714 ISBN13: 9780814471715 Release Date: January 2003 Publisher: Amacom Length: 208 Pages Weight: 0.65 lbs. Dimensions: 0.6" x 6.1" x 9.0" Age Range: 17 years and up Grade Range: Grade 12 and higher All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to: Turn customer complaints into positive experiences, Use marketing to go deeper with existing customers, Increase customer and employee