Customer Service Training 101: Qquick and Easy Techniques That Get Great Results

Format: Paperback Language: English ISBN: 0814416411 ISBN13: 9780814416419 Release Date: October 2010 Publisher: Thomas Nelson Length: 230 Pages Weight: 1.70 lbs. Dimensions: 0.6" x 7.3" x 9.3" Age Range: 18 years and up Grade Range: Postsecondary and higher Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing.How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and