Lean IT Foundation Certification

Lean IT Foundation Certification  Classroom. 2 Days. Includes Certification Exam Fees and Course Materials. Certified by the Lean IT Foundation. Course Agenda Introduction Lean principles: how these are related to one another. Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent). The cost of poor quality and reasons for using Lean Principles to improve performance. Types of activities: the ability to define what IT activities fall into which category. PDCA: ability to describe how the PDCA cycle works on the most basic level. Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service management is specifically investigated. The Customer Types of customer value and the factors that influence customer value. The link between the Voice of the Customer and Critical to Quality. How to construct a Critical to the Quality tree.  The